Built on trust.Proven in the home.
Real agencies. Real results. Here is how the agencies running baylily are growing faster and keeping the clients they win.
Case Study
Brook Home Care: consistent care, faster intake.
Ed Motherway runs Brook Home Care in Chapin, SC — an agency built on consistency. Their caregivers stay an average of five years. Their client retention rate is 99%. When a family calls, someone gets back to them within 15 minutes. That level of trust is earned over years, not promised in a brochure.
The challenge wasn't care quality — it was intake speed. Getting a new family from first call to first visit without losing momentum or adding work for the office team. baylily gave Ed's team a structured, recorded intake workflow that keeps care moving from day one.
In the home care industry, communication and transparency between families, agency leadership, and caregivers can be a significant challenge. Baylily brings everyone together in a simple, personal way, creating better alignment and greater confidence for everyone involved. By reducing the burden of communication and keeping everyone informed, Baylily allows us to keep our focus where it belongs, delivering the highest quality care to our clients.
— Ed Motherway, Brook Home Care · Chapin, SC · brookhomecare.com
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